Privacy Policy

Last Updated: October 2026

At Tawthiq, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and handle information when you visit our website, use our digital services, or purchase our digital products and study materials.

Tawthiq operates as a digital services and digital products company, providing digital identity services, social media-related services, consulting, and digital study materials.

1. Information We Collect

We may collect information that you provide directly to us, as well as certain technical information collected automatically when you use our website.

Personal Information

Depending on the service or product you use, we may collect:

Full name
Email address
Phone number
Billing and transaction information
Information submitted through customer support
Information related to your service requests
Information relating to accounts submitted for verification or support

Supporting Information

For certain services, you may provide supporting information or documents, including:

Screenshots
Account-related documentation
Identity or ownership documentation
Other information necessary to process your request

You should only provide information that is reasonably necessary for the requested service.

Order and Digital Product Information

When purchasing digital products or digital study materials, we may collect information relating to:

Order number
Purchased product
Product title and edition
Payment status
Download or access activity
Customer support communications

Payment information may be processed by third-party payment providers. Tawthiq does not need to store your complete payment card details when payment processing is handled by an external payment provider.

Technical Information

We may automatically collect certain technical information, including:

IP address
Browser type
Device information
Operating system
Website usage information
Pages visited
Access and download information
Date and time of activity

This information may be used for security, troubleshooting, fraud prevention, analytics, and website improvement.

2. How We Use Your Information

We may use your information for legitimate business and service-related purposes, including:

Providing Services

To:

Process service requests
Provide digital services
Provide digital identity and social media-related assistance
Deliver purchased digital products
Provide digital study materials
Provide customer support
Verify transactions and orders

Processing Orders and Payments

We may use information to:

Confirm purchases
Verify payment status
Provide access to purchased products
Maintain order records
Investigate transaction-related issues
Prevent unauthorized transactions

Communication

We may use your contact information to:

Respond to inquiries
Provide order information
Send access or download instructions
Provide service updates
Respond to support requests
Send important service-related communications

Security and Fraud Prevention

We may use information to identify suspicious activity, prevent fraud, protect our systems, and maintain the security of our website and services.

Improving Our Services

We may analyze website usage and service performance to improve functionality, reliability, security, and customer experience.

3. Digital Study Materials

Tawthiq provides digital study materials and other digital products electronically.

Digital materials may be delivered through download links, customer accounts, email, or downloadable files.

Some digital materials may contain multiple files or folders and may be provided in compressed formats such as ZIP archives.

Information relating to purchases, downloads, and customer support may be retained as reasonably necessary to provide access, resolve technical issues, verify delivery, prevent unauthorized access, and maintain appropriate transaction records.

4. Data Protection

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

These measures may include:

Data Security

Appropriate security technologies may be used to protect sensitive information during transmission and storage.

Restricted Access

Access to personal information is limited to authorized personnel and service providers who reasonably require such information to perform their duties.

Security Monitoring

We may monitor our systems and review our security practices to identify vulnerabilities, suspicious activity, and unauthorized access.

Although we take reasonable precautions, no electronic system or method of transmission can be guaranteed to be completely secure.

5. Sharing of Information

We do not sell your personal information.

We may share information when reasonably necessary to operate our business and provide our services, including:

Service Providers

We may work with trusted third-party providers for:

Payment processing
Website hosting
Email services
Security
Fraud prevention
Analytics
Technical infrastructure
Customer support

Legal Requirements

Information may be disclosed when required by applicable law, court order, legal process, or competent governmental authority.

Protection of Rights

Information may be disclosed when reasonably necessary to protect the rights, property, safety, or security of Tawthiq, our customers, our services, or others.

6. Cookies

Our website may use cookies and similar technologies.

Essential Cookies

These may be necessary for:

Login functionality
Website security
Account functionality
Shopping and checkout functionality
Order processing

Analytical Cookies

These may help us understand website usage and improve website performance.

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Services

Our website may contain links to or integrate with third-party services.

Third-party providers operate under their own terms and privacy policies. Tawthiq is not responsible for the privacy practices of independent third parties.

8. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

Providing services
Maintaining transaction records
Providing customer support
Preventing fraud and abuse
Complying with legal requirements
Protecting our legal rights

Retention periods may vary depending on the nature of the information and applicable legal requirements.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

Access

Request information about the personal data we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of personal information where permitted by applicable law and where we are not required to retain it for legitimate or legal purposes.

To submit a privacy request, please contact us using the information below. We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our services are not intentionally directed toward children below the minimum age permitted under applicable law.

We do not knowingly collect personal information from children where such collection is prohibited by law.

11. International Data Processing

Depending on the services and technology providers used, your information may be processed or stored in countries other than the country where you reside.

Where applicable, we take reasonable steps to handle such information in accordance with applicable legal requirements.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: info@tawthiq.org