Tawthiq
BH عربي

Refund Policy

Refund Policy

Last Updated: October 2026

At Tawthiq, we want our customers to clearly understand the services and digital products they are purchasing before completing an order.

Because our business provides both digital services and digital products, refund eligibility may depend on the nature of the purchase and whether the service or product has already been processed, delivered, accessed, or made available.

1. Scope

Tawthiq provides digital services and digital products, including digital services, consulting, digital identity-related services, digital study materials, and other digital resources.

This Refund Policy applies to payments made for our services and digital products.

2. Digital Products

All digital products and study materials are delivered electronically unless expressly stated otherwise.

Delivery may occur through:

  • Customer accounts

  • Download pages

  • Email

  • Download links

  • Digital files

  • ZIP archives

  • Other electronic delivery methods

No physical product will be shipped unless expressly stated on the relevant product page.

3. Customer Responsibility Before Purchase

Customers are responsible for reviewing the available product information before completing a purchase.

This may include:

  • Product title

  • Author

  • Edition

  • ISBN

  • Product type

  • Product description

  • Available sample or preview

  • Other relevant information

Customers should ensure that the selected digital product meets their requirements before completing payment.

If you are unsure about a product, we encourage you to contact our support team before purchasing.

4. Digital Products and Refund Eligibility

Due to the nature of digital products, payments for digital products and digital study materials are generally non-refundable once the product has been delivered, accessed, downloaded, or made available to the customer.

This may include situations where:

  • The customer downloaded the files

  • The customer accessed the product

  • A download link was provided

  • The customer changed their mind

  • The customer selected the wrong product

  • The customer selected the wrong edition

  • The customer expected a different type of digital material

  • The customer expected a physical product

  • The customer expected an eBook or another format

  • The customer did not review the product information before purchasing

5. Digital File Access

Some digital materials may be delivered in compressed files such as ZIP archives containing multiple files and folders.

Certain devices, applications, or file-preview systems may display only part of the contents of a compressed file until it has been fully downloaded and extracted.

Customers experiencing difficulty accessing files should contact our support team so we can assist with the technical issue.

Where appropriate, we may provide troubleshooting instructions or another reasonable method of accessing the delivered material.

6. Incorrect Product or Edition

Customers are responsible for selecting the correct product and edition before completing their purchase.

If a customer believes that an incorrect product or edition was purchased, Tawthiq may request reasonable supporting documentation to review the claim.

Supporting documentation may include information confirming:

  • Customer name

  • Required material

  • Required title

  • Required edition

The submission of documentation does not automatically guarantee a refund. Requests are reviewed based on the available information and applicable law and policies.

7. Technical Problems

If a customer experiences a technical problem with a digital product, we encourage them to contact support before requesting a refund.

Depending on the circumstances, we may:

  • Provide technical instructions

  • Assist with file extraction

  • Assist with accessing the files

  • Re-send access information

  • Investigate the delivered files

  • Provide another reasonable solution where appropriate

A technical difficulty does not automatically mean that the digital product was not delivered.

8. Digital Services

For digital services, refund or cancellation eligibility may depend on whether the service has started.

Once a service has been activated, processed, commenced, or materially performed, payment may be non-refundable.

Cancellation requests submitted before service processing begins may be reviewed on a case-by-case basis.

Approval is not guaranteed.

9. Duplicate Transactions

If you believe that you have been charged more than once for the same purchase, please contact us promptly.

We will review the relevant transaction records.

If a duplicate charge is confirmed, appropriate corrective action may be taken.

10. Unauthorized Transactions

If you believe that a transaction was not authorized by you, please contact us immediately.

We may request information necessary to investigate the transaction.

Relevant order, payment, access, download, and communication records may be retained and, where appropriate, provided to the payment processor or financial institution for investigation.

11. Payment Disputes and Chargebacks

Customers are encouraged to contact Tawthiq before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the matter.

If a dispute is initiated, Tawthiq may provide relevant records to the payment processor or financial institution, including:

  • Order information

  • Payment records

  • Product information

  • Delivery records

  • Download records

  • Access records

  • Customer communications

  • Support records

  • Applicable purchase policies

These records may be used to establish the circumstances of the transaction and delivery or availability of the purchased product or service.

12. Exceptional Circumstances

Although digital purchases are generally non-refundable after delivery or access, Tawthiq may review exceptional circumstances where appropriate and where permitted by applicable law.

An exceptional review does not create an automatic entitlement to a refund.

13. Refund Processing

If a refund is approved, it will normally be processed through the original payment method where technically possible.

The time required for the refund to appear in the customer's account depends on the bank, card issuer, payment provider, or financial institution.

Tawthiq cannot control the processing time of external financial institutions after a refund has been submitted.

14. Non-Refundable Circumstances

Subject to applicable law, digital products are generally not eligible for refunds after delivery, access, download, or availability, including:

  • Change of mind

  • Accidental purchase

  • Incorrect product selection

  • Incorrect edition selection

  • Failure to review product information

  • Expecting a different digital product

  • Expecting a physical product

  • Expecting a different file format

  • Failure to extract a ZIP file correctly

  • Temporary device or software issues

  • Failure to follow provided download instructions

Nothing in this section limits any mandatory consumer rights provided by applicable law.

15. Legal Rights

Nothing in this Refund Policy is intended to remove or restrict any mandatory consumer rights or legal protections that cannot legally be excluded.

Where applicable law provides a mandatory right to a refund, cancellation, replacement, or other remedy, that right will remain applicable.

16. Policy Updates

Tawthiq may update this Refund Policy from time to time.

The latest version will be published on this page with the applicable "Last Updated" date.

17. Contact Us

For questions regarding this Refund Policy or a purchase, please contact:

Email: info@tawthiq.org

We encourage customers to contact our support team first so that we can review the matter and provide appropriate assistance.

Facebook